Kazakhstan tightens medical complaint rules to protect patient data

Kazakhstan tightens medical complaint rules to protect patient data

Sylvia Jordan
Sylvia Jordan
1 Min.
Old black and white photo of a hospital room with two beds, tables, chairs, windows, and medical equipment, labeled "Krasnodar Hospital, Moscow, Russia."

Kazakhstan tightens medical complaint rules to protect patient data

Kazakhstan's Ministry of Healthcare has updated the rules for filing complaints about medical care. The changes aim to improve patient data protection and streamline the process. Some services, however, will no longer be available through the 1414 contact centre. Under the new rules, patients can no longer submit complaints about medical service quality via the 1414 contact centre. This adjustment was made to better safeguard patient confidentiality and data security.

Instead, complaints must now be filed through two official channels. The first is the website of the Social Health Insurance Fund, msqory.kz. The second option is the Qoldau 24/7 mobile app, which remains accessible at all times.

Despite this change, the 1414 contact centre will continue to offer other services. It will still provide consultations on guaranteed free medical care and mandatory social health insurance. The amendments shift complaint submissions away from phone lines to digital platforms. Patients must now use the official website or mobile app to report issues. The 1414 helpline, however, retains its role in guiding people through insurance and free care options.

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